A hand when you need it

Support

Questions about HourEntry, your records or Pro? Write to us in English or Estonian.

The public App Store release is being prepared. Contact us for launch information.

Before you write

Include your iPhone model, iOS version, app version and a short description of what happened. A screenshot can help. Leave out private work notes and personal information you do not want to share. Support email is handled manually; we cannot access your private iCloud records.

Common questions

How do I track my hours?

Start the timer when you begin working and stop it when you finish. You can also add an entry manually, edit times and attach notes. The Calendar view shows your monthly target and recorded hours.

What is free, and what needs Pro?

Tracking, unlimited entries, edits, notes, history, monthly targets, iCloud sync, widgets and Live Activity are free. Pro adds monthly PDF and CSV exports and the annual overview. It is a one-time purchase, with no subscription.

How do I restore Pro?

Open Settings, then the HourEntry Pro screen and choose Restore purchases. Use the Apple Account that made the purchase. Apple manages payments and refund requests.

How do I change the language?

Open Settings → App language and choose English or Estonian. Your work entries stay the same.

What should I check if iCloud is not syncing?

Make sure your devices use the same Apple Account, iCloud is enabled for HourEntry, and you have an internet connection and available iCloud storage. Allow time for changes to sync. Do not delete the app to troubleshoot: first check that your records are available on another device or export a copy with Pro.

Who can see my exported report?

You decide who receives the file. It includes the exported work entries and notes, and your name if you have chosen to include it. Review the file before sharing it. Requirements for timesheets vary; check what the recipient needs.